Terms & Conditions

Updated Terms & Conditions Policy March 2011

These Terms and Conditions explain your rights and obligations. Please read them carefully. You may have other rights granted by law and these Terms and Conditions
do not affect these except if the two are inconsistent. If this is the case then these
Terms and Conditions will override any other rights which you may have, unless
this is not permitted by law.


1.1 Our registered office is College Farm, Church Road, Denham, Eye, Suffolk. IP21 5DE.
You can telephone us on 01379 669 375.

1.2 If you have any complaints about our service or any goods or services you purchase from us please contact [email protected] or write to the address above.


2.1 To purchase you must be over 16.
2.2 By submitting your order you are offering to buy the goods at the price set out in the order and allowing us to use your personal details for the purposes of supplying goods. We will not use your details for other purposes without asking your consent and you
may ask that your details be removed from our system by writing to the address above.

2.3 You will be required to pay extra for delivery on some products and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our Website www.radio-release-keys.com with the products to which they apply.

2.4 We will acknowledge receipt of your order by sending an email to you at the email address you provide in your order form. This does not constitute acceptance of your order. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form Receipt of your payment does not automatically constitute acceptance of your order. Our acceptance of your order brings into existence
a legally binding contract between us.

3.0 We will deliver the goods ordered by you to the address you give us for delivery at
the time you make your order. We will despatch the items purchased sameday or if ordered during the weekend your order will be despatched Monday.

3.2 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.


4.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

4.2 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us
in writing at our contact address of the problem within 10 working days of the delivery
of the goods in question.

4.3 If you notify one of the problems above to us, our only obligation will be, at your option:
4.3.1 to make good any shortage or non-delivery;
4.3.2 to replace any goods that are damaged or defective; or
4.3.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

4.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

4.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability
in respect of the export or import of the goods you purchase.

4.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.


5.1 We may not necessarily keep a copy of these Terms and Conditions and your order. We advise you to print a copy of them for your information in the future.

5.2 Any contract between us shall be governed by English law and the courts of
England and Wales shall have non-exclusive jurisdiction over any dispute. All dealings, correspondence and contact between us shall be made or conducted in the English language.

5.3 All payments must be made at the time of placing the order by credit card, debit card, PayPal if your payment method is a Postal Order or Cheque please note we will only send out goods once the payment has cleared.